Comments on: Sally Hansen’s Hands-Off Approach to Customer Service

By: Barbara Francois

Barbara Francois — Thu, 11 Nov 2010 01:37:41 +0000

Try Del Labs.com. It gives a rather complete history of all their divisions As for the Sally Hansen nail products, don’t hold out much hope. I have been disappointed whenever I try a product.

By: Kim

Kim — Tue, 12 Oct 2010 15:38:20 +0000

This was actually really helpful because I’m doing a project for a marketing class on Sally Hansen. I’ve been scouring the web for a few hours and I’ve come up with almost no information! Good to know it’s not just me

By: Darielle

Darielle — Sun, 21 Mar 2010 12:17:59 +0000

http://www.fundinguniverse.com/company-histories/Del-Laboratories-Inc-Company-History.html

By: Darielle

Darielle — Sun, 21 Mar 2010 12:11:39 +0000

RE: Sally Hanson is owned by Coty but through Del Labs buy-out there is a little info on the Del Labs website

By: Jane

Jane — Sun, 24 Jan 2010 01:40:22 +0000

I worked in public relations for a Fortune 100 company for nearly 20 years. I was often the person who received calls such as the one Daynah made to Sally Hansen. ANY company should have someone on staff (and customer service should know who they are!) who can address these kinds of questions.

Tammy and Nancy are wrong to assume this is none of the public’s business. When a company is selling products/services to the public and/or if a company is owned by stockholders, this information is absolutely the public’s business! My question to Tammy and Nancy is: Why would you put something on or in your body that came from a source you knew nothing about?

Last month, I dropped the company providing my computer’s security package because their customer service dept. didn’t answer my questions adequately and they had no alternative contact information on their Website. Anyone who pays for products should take this attitude and products would be better.

By: Bryan

Bryan — Tue, 19 Jan 2010 20:19:45 +0000

Nancy, you’re welcome to agree or disagree with anyone’s comments on this blog. Thanks for sharing your opinion.

By: Janine W.

Janine W. — Tue, 19 Jan 2010 04:51:24 +0000

Yep. That’s SH. Weird but par for the course with them.

By: Nancy

Nancy — Sat, 16 Jan 2010 02:59:20 +0000

Sorry – but I agree with Tammy. What relevance does who “Sally Hansen” was or was not have to do with the quality of the the products today? It’s very funny how ya’ll have become so defensive and irritated over such a minor matter. LMAO

By: Julia

Julia — Fri, 15 Jan 2010 18:15:19 +0000

Back to the original point, every company has a history/background and as an employee (and not even in Customer Service) you should be able to speak to it. This info has turned me off Sally Hansen for good. I hope they are reading this. I suspect it is not just this one Customer Service agent, but the company hasn’t educated ANY of the employees because they have no mission statement, no integrity, no goal to make decent products, no idea what the company stands for.
Anything you hear from Sally Hansen is hollow marketing- speak by some random marketing employee who has no idea about the products and their ingredients. Don’t buy it.

By: Bryan

Bryan — Wed, 13 Jan 2010 17:34:55 +0000

Tammy, you’re either not familiar with our work or have something against what we do. We’re a detail-oriented team and Daynah was only doing her job to find out as much as she can about this particular brand, just as any person researching a subject was. I only hope you don’t work in the customer service industry!