Ever since I first started working on the Don’t Go… books with Paula, we have had a fondness for doing our hands-on research in the beautiful city of Vancouver, British Columbia. Not only is this major city a relatively short drive from Seattle, but time and again it has proven to be a very friendly, helpful city for The Cosmetics Cop Team to work in.
By “work,” I mean we literally hit the streets, notes in hand, ready to visit drugstores, department stores, and specialty shops to personally look at dozens upon dozens of skin-care and makeup products. As you might imagine, this process requires lots of preparedness and concentration, not to mention a comfortable pair of walking shoes!
A co-worker and I recently did some research in Vancouver and it went beautifully! Not once were we asked to leave a store (yes that actually happens to us) or suspiciously questioned as to what we were doing, or even eyed with nervous apprehension. It seemed the salespeople simply viewed us as conscientious consumers with a rather intense curiosity about cosmetics—and that’s just fine with us!
What really struck me during this last trip was how different it can be doing such research in Vancouver vs. Seattle and environs. When we’re out doing our work in the U.S. we’re almost always on guard, ready to explain why we’re taking notes, why we need to see every shade of foundation (not just those the salesperson thinks will match our skin), and why we need the complete ingredient list rather than just the buzz-worthy ingredients the cosmetics industry loves to emphasize. We were careful in Vancouver, too, but found that for the most part, the salespeople weren’t all that concerned with what we were doing (and when they approached us they were always polite as opposed to the terse “What are you doing?” we normally get).
I don’t know why this is, but we really appreciated just being able to go about doing our research without being questioned or treated like we’re up to no good. It’s amazing how often we’re either viewed as shoplifters or, more often, as employees from another store, there to check out the prices at a local competitor (I’ve been accused of this at Walgreens and Wal-Mart, and have had my notes scrutinized by management at Wal-Mart, not to mention questioned by security at Sephora stores) despite the fact the information we are gathering is mandated by the FDA to be available to the public.
The department stores can be the worst. Salespeople are often rude, they tend to hover, or they protect their products as if we were going to steal something. We gladly go through these experiences for you and have for years (even Paula has been thrown out of stores for writing down ingredients lists), because our goal is to do what it takes to get you the facts about the products you are buying. We truly want to help you spend your cosmetics dollars wisely, because wasting money is never pretty.
Of course, we’ve had lots of pleasant experience doing cosmetics research in the States. I can think of several salespeople who’ve been exceptionally helpful and who’ve willingly provided the information we need. These encounters are always appreciated. But I do need to send a great big “thank you” to the city of Vancouver for being such a great overall place for The Cosmetics Cop Team to do the work that so many consumers rely on to make informed decisions about what they buy. Until next time, Vancouver, THANK YOU!













